Senior Product Specialist

Zenoti

4 - 9 years

20 - 25 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

enterprise applications analytical customer retention wellness genetics workflow customer service risk management business solutions crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customers Zenoti solution.
Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
Independently handle customer adoption procedures while delivering excellent customer service.
Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
Drive proofs of concept and pilots for high-priority and complex customers.
Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
Work and communicate across groups and articulate the needs for compliance and risk management

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