Senior Product Designer - Service Collection

Atlassian

8 - 13 years

15 - 20 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

service management it service desk focus legal incident management customer support product design jira slas recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will:

Work on end-to-end experiences.
We want you to focus on end-to-end experiences rather than individual features. You ll be contributing to experiences across all design phases (from problem definition to research through to UI implementation).
Make a substantial impact at scale.
We have more than 1M users worldwide, and large and small teams depend on JSM to do their work. Your work will have incredible customer impact.
Tackle interesting, complex problems.
Working closely with your engineering and product partners, youll have a large amount of ownership and autonomy across the entire design process. Youll have the opportunity to help define the end-to-end experience of an exciting and critical area of our business along side your contet design counterpart.
Collaborate cross-functionally with some of the industrys smartest (and nicest) people.
Day-to-day youll work on a multidisciplinary product team, collaborating closely with Engineers, Product Managers, Marketing Experts, and Analysts to champion the user experience in our products and ship high-quality work.
Be a true champion for our users.
We take design seriously, and in line with one of our core values ("Dont F the Customer"), were on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
Help inspire a design team of diverse talents
to do the best work of their life by contributing to our team culture.

Your background

8+ years of professional UX/product design experience with a strong portfolio of high impact work (including AI driven or complex data experiences)
Solid communication and cross-functional collaboration skills, with demonstrated ability to work across multiple teams and senior leadership, solicit and synthesise feedback, communicate design decisions and facilitate design discussions
Be a self-starter who can plan and drive work forward together as a team, but work autonomously when needed.
System mindset but also an eye for detail. Used together you have a strong ability to get to the root of a problem with a customer-centric lens.
Experience in balancing customer frictions and needs with business goals, market viability, and technical feasibility
The ability to measure project success, test your assumptions and outcomes, and continuously incorporate feedback
A desire to learn, grow and form a strong team - we support each other, try new things and create safe spaces for discussion

Great to have

Domain knowledge in service management or customer support processes. An understanding of how support teams create and deliver knowledge to their employees and customers.
Experience in AI products across search, chat, and agents

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