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Senior Process Manager - Training

10 - 16 years

9 - 13 Lacs

Pune

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Process Training Customer Service Training Training And Development Soft Skills Training TNA Training Management Sales Training TNI Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Senior Process Manager - Training Location - Pune Experience: 12+ Years Role Summary: - Provide Training support, drive process improvements Ability to lead a team, coordinate and drive standardized practices Meet the external & internal quality metrics Strengthen quality management processes/framework to improve quality delivery Adoption of Global processes and practices , to standardization Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Lead Governance & performance reviews for areas driven by Training team Strong interpersonal skills to manage client expectations/engagements... Preferred candidate profile Experience in handling international clients (US clients) Should have managed multiple batches parallel (Voice LOB) Excellent communication skills (both verbal and written) Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall Interested Candidates Kindly share your resume on Sushmita.Gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Contact No : 8788486610 Associate Process Manager HR Recruitment eClerx Service Limited

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IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

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