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Senior Process Executive-Data

5 - 8 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

data excel service portal communication training development accounting finance reasoning synthesize typing certifications certification analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary We are seeking a dedicated Senior Process Executive with 2 to 4 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and a background in customer service within the mortgage domain. This role requires working from the office during night shifts. The candidate will play a crucial role in ensuring efficient process execution and contribute to the overall success of our operations. Responsibilities Responsible for ensuring written complaints received by email or through the customer servicer portal are researched and responses are conducted within the timeframes required by law. In doing so resources will need to review loan history loan notes loan documents and P&Ps for background on each loan and/or process. Resources may need to communicate with other departments for assistance in resolving the underlying issue. 12 months to 48 months experience being part of below functions Experience of working in Compliant Resolution or webchat for mortgage domain is desirable Strong oral and written communication skill with mortgage domain experience Senior Process associate is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development. Qualifications Graduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferable Good analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm. Good customer service attitude. Stress tolerance Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts Certifications Required Certification in MS Excel or related data analysis tools is required.

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Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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