Senior PlatformOps Manager

Jfrog

5 - 10 years

6 - 10 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

computer science performance tuning automation product engineering publishing git analytical incident management troubleshooting python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading a dedicated team of PlatformOps engineers to manage 24/7/365 operations and service delivery of JFrog SaaS and platform services ensuring continuous availability, performance and reliability.
Collaborating closely with SRE, Product and Cloud platform engineering teams to identify issues, implement enhancements and adhere operations to adhere SaaS uptime & SLO commitments.
Own the SaaS incident management, trend optimization and the maintenance of runbooks and SOPs while driving continuous improvements in incident detection, response and resolution processes.
Planning and executing various SaaS service capability rollouts with sharp attention to detail ensuring clear definitions of done and acceptance criteria are met.
Envisioning and executing the roadmap for PlatformOps towards the establishment of the JFrog SaaS command center expanding on Service charter and portfolio offerings.
Effectively facilitate the onboarding and integration of new service operations and instrumentations effectively.
Leading initiatives to reduce toil and drive automation efforts within the team.
Mentoring and coaching PlatformOps tech leads & engineers on technical matters and professional development fostering a culture of excellence and continuous improvement.
Reviewing and periodically publishing operational KPIs to monitor team performance and service levels.

To be a Senior PlatformOps Manager in JFrog you should have:

A Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience).
A minimum of 5 years of techno-functional managerial experience in CloudOps, SaaSOps, NoC or a comparable role in a SaaS environment.
Practical experience with at least one cloud infrastructure (AWS, GCP, Azure), container orchestration (Kubernetes, Docker) as well as programming languages (Python/Go).
Familiarity with GitOps, standard CI/CD practises and source control management tools (e.g., Git, Bitbucket) for automation initiatives is a plus
Proficiency in alerting and observability tools (Opsgenie, New Relic, Coralogix, etc.) and familiarity with AIOps technologies.
Experience working in mission-critical environments and the ability to manage multiple priorities under pressure in a technically challenging setting.
Demonstrated strong leadership and collaboration skills with experience working effectively across globally distributed teams coupled with excellent communication abilities to engage with both business and technical senior management.
Proven analytical and troubleshooting skills in incident management, monitoring, and performance tuning of cloud-native SaaS systems.
A proactive mindset focused on continuous improvement and effective problem-solving.
Availability for on-call after-hours support as needed.

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