As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Oracle Customer Success Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.CSS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.
- At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer
- Available to work in 24X7 capability.
- Install, configure, and Administer Oracle Database/RAC 11g,12c,19c.
- Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning.
- Good Database troubleshooting & performance tuning skills.
- Worked on Database upgrades and patching.
- Knowledge on Performance Tuning of Oracle Instance and SQL Tuning.
- Good communication and customer management skills.
- BE/BTech and/or MS in Computer Science or equivalent preferred
- Oracle Database / Exadata / OCI Certification - Preferred
- Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus!
- Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
- Sharp technical troubleshooting skills.
- Good understanding of support processes.
- Ability to manage escalated technical situations & develop action plans.
- Ability to spot proactive services that benefit of customer.
- Ability to facilitate issues with Development and Support.
- Strong analytical skills.
- Some travel may be required.
Detailed Description And Job Requirements
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As an Advanced Support Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.
- You should be highly experienced in some Oracle products and several platforms that are being supported.
- You will be expected to work with only general guidance from management while advising management on progress/status.
- Job duties are varied and complex utilizing independent judgment. May have project lead role.
- Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.
Responsibilities
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Oracle Customer Success Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.CSS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.
- At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer
- Available to work in 24X7 capability.
- Install, configure, and Administer Oracle Database/RAC 11g,12c,19c.
- Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning.
- Good Database troubleshooting & performance tuning skills.
- Worked on Database upgrades and patching.
- Knowledge on Performance Tuning of Oracle Instance and SQL Tuning.
- Good communication and customer management skills.
- BE/BTech and/or MS in Computer Science or equivalent preferred
- Oracle Database / Exadata / OCI Certification - Preferred
- Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus!
- Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
- Sharp technical troubleshooting skills.
- Good understanding of support processes.
- Ability to manage escalated technical situations & develop action plans.
- Ability to spot proactive services that benefit of customer.
- Ability to facilitate issues with Development and Support.
- Strong analytical skills.
- Some travel may be required.
Qualifications
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
