Job
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities . Career Level - IC3 Responsibilities The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shiftsResource should be able to independently work on CEMLI objects - Design, develop and testTechnically good in development and experience on EBS Financial ModulesResource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CEMLIsResource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business Report progress/status/risk/issues on development at regular basis.Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIsResource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.Resource should be able to understand customer requirements/user stories and implement practical solutions. Resource should have hands on knowledge and expertise on Oracle EBS R12 (Finance) and Fusion/SaaS modulesResource should have Good knowledge of business processes and application setups and the impacts of one setups to another. Personal Attributes Self driven and result orientedStrong problem solving/analytical skillsStrong customer support and relation skillsEffective communication (verbal and written)Focus on relationships (internal and external)Strong willingness to learn new things and share them with othersInfluencing/negotiatingTeammateCustomer focused and customer facing skillsConfident and decisiveValues Expertise (maintaining professional expertise in own team)EnthusiasmFlexibilityOrganizational skillsValues and enjoys coaching/knowledge transfer abilityValues and enjoys teaching technical coursesOther essential skills Experience in understanding customer requirement.Good knowledge of business processes and application setupsCustomer facingLateral thinkingTime ManagementGood Technical expertise on EBS/integrations architectureKnowledge of performance tuning is a plus.Working knowledge with OMCS/SaaS teams would be an advantage.OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma. Your Qualifications The candidate should have demonstrated ability in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with their customers is must. Skills - EBS R12/Fusion/SOA expertise with Techno-functional skills in Financials (Accounts Receivables, Accounts Payables, Cash Management, Internet Expenses, EB Tax, Fixed Assets General Ledger)Technical Skills - Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML / HTMLShould have experience in Development/Support of CEMLIs / Implementation.Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A main point of contact for customers, you are responsible for managing diverse customer situations and called out issues.As a Sr. Support Analyst, you will be the technical interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex using independent judgment. May have project lead role. BE, BTech, MCA , MBA or equivalent preferred. Other qualifications demonstrating an understanding of Oracle EBS Financials at a functional and technical level may be considered.Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. Thats why were committed to crafting a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were encouraged to go beyond whats been done before.
