Support business needs based on the Scope of Work (SOW) and ensure smooth operations across multiple client sites.
Build and maintain strong client relationships and manage service partners effectively.
Oversee team management and coordination with the C&W site team to ensure service quality.
Deliver quality, prompt, and courteous management services to support customer business needs within a safe working environment.
Develop and drive comprehensive plans for facilities operations, setting and maintaining service standards.
Establish operational procedures and roll out to ensure consistency across sites.
Manage all Mechanical, Electrical, Plumbing (MEP) installations, civil works, and facility-related issues.
Identify challenges and escalate to clients as needed to support remedial actions.
Manage and coordinate housekeeping services, pest control, indoor plants, security, food vendors, and other third-party service providers.
Maintain vendor-client relationships, ensuring smooth operations and regular reviews.
Supervise large teams, providing training and guidance for site staff.
Monitor expenses, track budgets, and process bills efficiently to control costs.
Ensure timely addressing of facility requests through regular communication with all staff levels.
Coordinate internal and external audits related to facilities, ensuring compliance with standards.
Organize employee engagement activities to enhance employee experience and morale.
Conduct regular facility inspections and walkthroughs, taking corrective actions when necessary.
Apply and enforce contractual obligations, policies, and procedures.
Track energy consumption and implement optimization initiatives.
Prepare and submit monthly/quarterly management reports to the client.
Develop and implement Standard Operating Procedures (SOPs) and site-specific procedures for all activities.
Manage invoicing and payment collection from clients and ensure timely processing of vendor payments and staff salaries.
Provide timely management reporting to stakeholders and city leads.
Continuously implement best practices and innovations to enhance operational efficiency.

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