Senior Operations Manager- Ocean Freight

Genius Consultants

9 - 11 years

9 - 11 Lacs

Delhi Delhi India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Import Export Operations Ocean Freight Customs Clearance Shipping Documentation Freight Forwarding Incoterms

Work Mode

On-site

Job Type

Full Time

Job Description

manages all day-to-day operations related to the import and export of ocean freight shipments. This role ensures timely, cost-effective, and compliant movement of goods while maintaining high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

Manage end-to-end import and export operations for FCL, LCL, Breakbulk, and Special Cargo.
Coordinate bookings, documentation, customs clearance, port operations, and final delivery.
Ensure full compliance with international shipping regulations, Incoterms, and customs requirements.
Build and maintain strong relationships with shipping lines, NVOCCs, freight forwarders, port authorities, customs brokers, and 3PL partners.
Negotiate service contracts and freight rates to ensure competitive pricing and reliable service.
Monitor and analyze key operational metrics, identifying opportunities for process improvements.
Lead, train, and develop the operations team to achieve performance targets.
Handle customer escalations, ensuring timely resolution of any operational issues or delays.
Manage operational budgets, control costs, and approve vendor invoices.
Prepare regular reports on operational performance, KPIs, and financials for senior management.

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