Senior Operations Manager

You will be responsible for planning, executing, and monitoring end-to-end first mile and middle mile operations. It will be your duty to implement and develop Standard Operating Procedures (SOPs) and actively participate in audit and continuous improvement initiatives to identify gaps and offer effective solutions. You will conduct ongoing analysis to enhance facility metrics, service levels, and productivity. Your role will involve improving metrics in the medium to long term by implementing design changes, optimizing layout, and increasing line haul capacity. Driving continuous improvement projects within the facility to enhance throughput, reduce costs, and boost productivity will be a key aspect of your job. Additionally, you will be accountable for training, mentoring, and coaching Managers & Team Leads. In terms of educational background, a Bachelor's Degree is a mandatory requirement, preferably in engineering, while an MBA is preferred. Your functional skills should encompass people management, operations management, and stakeholder management. It is essential to possess personal attributes such as curiosity, ownership, and the ability to thrive in a fast-paced environment. Behavioral skills like effective communication, analytical prowess, exceptional problem-solving abilities, task prioritization, and follow-up skills are crucial for this role. You should excel at working collaboratively in a team setting and be willing to engage in extensive travel as needed. This role will require you to build robust working relationships and collaborate with various stakeholders, including Customer Service, Network Engineering, Commercial, Product, and Technology teams. Your efforts will play a significant role in driving continuous improvement initiatives, enhancing operational efficiency, and contributing to the overall success of the organization.,