Senior Operations Executive (Modern Trade)

As a Logistics Executive for Modern Trade at Pilgrim, you will be responsible for managing communication and coordination with modern trade partners like Reliance, Nykaa, Dmart, Lifestyle, Apollo, Shoppers Stop, etc. Your attention to detail and proactive approach will be crucial in ensuring timely resolution of queries, seamless order processing, and building strong partner relationships. Your key responsibilities will include: - Being the primary point of contact for modern trade partners regarding orders, stock, and returns. - Coordinating with internal teams (sales, supply chain, logistics, finance) to ensure timely order fulfilment and issue resolution. - Sharing and updating all promotional materials, product updates, and assets on partner platforms. - Managing stock reconciliation, expiry tracking, and resolving any damages or shortages. - Assisting in onboarding new stores or accounts within the modern trade channel. - Maintaining and updating customer databases, reports, and performance trackers. - Monitoring customer feedback and complaints to ensure timely resolution. - Providing support to the sales team by sharing insights gathered from partner communication. To excel in this role, you should have: - 3 years of experience in modern trade operations, preferably in the FMCG or beauty sector. - Strong communication and interpersonal skills. - Proficiency in Excel, ERP systems, and WMS tools. - Detail-oriented with a problem-solving attitude. - Ability to manage multiple stakeholders and meet deadlines. - Understanding of modern trade operations and retail dynamics. - Familiarity with partner portals such as Reliance SMART, Dmart, Lifestyle, Health & Glow, Nykaa, etc. - Experience in beauty, cosmetics, or personal care brands is a plus. Location: Marol, Andheri,