Senior Operation Manager-Logistics-Vadodara-Upto 50k

Role Overview: You will be responsible for overseeing end-to-end operations within the city or assigned region. Your role will require strong leadership to ensure operational efficiency, revenue growth, team management, logistics optimization, fleet maintenance, and client satisfaction. Key Responsibilities: - Drive revenue generation and cost-efficiency across operations. - Maximize daily and monthly order volume while upholding quality standards. - Monitor and manage petty cash disbursement and reconciliation. - Ensure timely and accurate validation of data for invoicing. - Oversee all warehouse operations, managing timely inbound and outbound movement. - Coordinate with logistics for accurate stockkeeping and loss minimization. - Ensure productivity and performance of Executives, Operations Leads, and Fleet Managers. - Set KPIs, conduct performance reviews, and drive team training and motivation. - Manage all administrative duties related to operations, including documentation, approvals, and compliance. - Ensure accurate and timely submission of daily MIS and reports. - Coordinate and conduct regular client meetings to meet or exceed client targets and SLAs. - Manage city fleet including insurance renewals, maintenance, warranty claims, and operational fitness. - Resolve vehicle-related issues swiftly in coordination with relevant departments. - Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues). - Act as the primary point of contact for any local authority compliance or escalation. - Drive initiatives for rider engagement, satisfaction, and long-term retention. - Address grievances and improve rider performance. - Collaborate with HR, Admin, Tech, and other departments to support operational needs. - Take responsibility for any additional tasks associated with city-level operations. Qualification Required: - Graduate/MBA preferred with 6-10 years of experience in operations/logistics/supply chain. - Minimum 4 years of last-mile experience required. - Preferred industry experience in Quick commerce or E-commerce. - Proven leadership ability in managing large teams. - Strong analytical and decision-making skills. - Excellent client and stakeholder management skills. - Hands-on knowledge of fleet, logistics, and city-level operations.,