Senior Officer

About the Role

As an OC-Sales representative, you will be the face of the Jaquar brand at the Orientation Center (OC). Your primary responsibility will be to engage with customers, ensuring they have a comprehensive and enriching experience with our Complete Bathing Solutions (CBS) and Complete Lighting Solutions (CLS). You will be instrumental in educating customers about our products, guiding them through their buying journey, and coordinating with the sales team to follow up and convert leads into sales

Key Responsibility

Engage with walk-in customers, making them feel comfortable and educating them on CBS/CLS offerings.

Provide customers with a full Jaquar bathing experience, showcasing the value and benefits of our product range.

Gather and provide customer leads to the sales team for follow-up and conversion.

Ensure the sales team follows up with customers after their OC visit, guiding them through to the purchase Role: Senior Officer - OC Sales Mentor: Branch Head Individual Contributor Role Location: Hyderabad Department: OC Band

Introduce and promote new products, educating customers on their benefits and unique selling points.

Ensure customer satisfaction meets or exceeds targeted levels.

Educate customers about our complete product range, including USPs, competition bench- marking, and value propositions.

Assist customers in locating the nearest dealers for their convenience.

Support sales efforts by ensuring targeted customer conversions and driving sales across different CBS and CLS verticals.

Manage the display of Jaquar products at OC according to VM guidelines, and provide feedback on product displays.

Maintain the highest standards of cleanliness and upkeep at the OC.

Manage OC inventory, ensuring 100% stock accuracy and timely stock reconciliation.

Ensure CBS revenue generation for different verticals as per defined targets.

Coordinate, collaborate with various stake holders for site visits, material availability & sales closure Key Competencies  Prior experience in luxury retail or high-end segment sales.

Strong ability to identify and create customer needs, offering tailored solutions.

Ability to generate leads, support sales conversions, and achieve defined sales targets.

Proven track record in brand building and customer relationship management.

Excellent communication skills to effectively engage with customers and the sales team.