Senior Observability Analyst

Procore

8 - 13 years

5 - 8 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

it services data analysis communication protocols helpdesk analytical problem management healthcare incident management troubleshooting salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strategic Monitoring & Alerting:

Lead the development and maintenance
of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components.
Serve as a subject matter expert
for observability of our enterprise SaaS applications (Workday, Salesforce, NetSuite).
Develop and refine
comprehensive dashboards that track key business performance indicators, such as login times, page load speeds, and API latency, providing strategic insights to senior leadership.

Advanced Incident Management & Collaboration:

Own the resolution of complex incidents
, acting as the escalation point for the team and performing advanced root cause analysis.
Drive cross-functional collaboration
with Network, Cloud, and Application Engineering teams to enhance observability coverage and implement best practices.
Manage relationships
with external vendor support teams, leading the communication and escalation of complex issues to ensure rapid resolution.
Establish and enforce
proactive notification and communication protocols to stakeholders for all critical service degradations, integration failures, and process errors.

Data Analysis & Operational Excellence:

Conduct deep-dive analysis
of performance metrics and logs to identify recurring issues and systemic trends.
Lead problem management efforts
, partnering with technical SMEs and stakeholders to drive permanent improvements and prevent future incidents.
Take ownership of the teams knowledge base
, creating and maintaining high-quality runbooks, SOPs, and documentation to support operational maturity and enable junior team members.

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