Job
Description
Duties: Provide support for day-to-day operational tasks associated with the management of an enterprise network environment globally, including securing, and operating all facets of LAN, WAN, and WLAN services. Manage projects to include solution design, development of plans, project schedules, and communication of status updates on project milestones. Installing, configuring, and supporting network equipment including routers, switches, firewalls, and access points. Investigate solutions to provide continual system improvements and optimization. Troubleshoot, diagnose, analyze, and resolve hardware, software, and other network and performance issues. Provide support to remote sites in APAC region (Mostly India, but also for Japan, China, Taiwan, Malaysia, when possible) working with site personnel to identify and resolve network-related issues. Provide on-site support for site changes when additional resources are required. Provide tier-2 escalation support to tickets/issues. Occasional project-based travel and flexibility to work outside of local business hours. Requirements: Bachelor's degree in computer engineering, Computer Science, IT Security, or equivalent experience required. 5+ years' experience supporting a multi-site IP-based network environment participating in design, implementation, maintaining and troubleshooting aspects of the network. Business-level English. Experience in working in multi-national companies, and English-speaking environment. Must be a team player with a desire to learn. Able to work effectively with peers in a team environment, while also working in a self- directed manner on multiple tasks and projects. Must be organized, process-minded, and deadline and detail-oriented. Demonstrate sound troubleshooting methodologies and strong analytical and problem- solving skills. Must possess good written and verbal communication skills needed to present to all levels of the organization. Ability to work with all levels of staff within and outside of IT and outside the organization. Ability to think through problems and visualize solutions. Preferred Qualifications: Hands-on experience with design, implementation, configuration, and maintenance of AWS, Azure, and Oracle Cloud. Knowledge of security frameworks. Experience in configuration and maintenance of NGFW, sandboxing, and UTMFortigate. Understanding WAN architectures, including Ethernet, site-to-site VPN, and packet switching technologies such as MPLS. Use troubleshooting skills to isolate WAN-related problems and work with service providers on resolution. Experience with Cisco/Meraki wireless LAN hardware, configuration, security, and support aspects within an enterprise environment. SD-WAN and SDN experience. DNS, IP Domain architecture, and certificate management experience. Use and management of network management systems with experience in SNMPv3, APIs, NETCONF, YANG. Scripting language experience (i.e., python, expect, etc., for network automation and API integration). Ansible experience is a plus. Hardware/Software load balancing experience. Facilities planning and installation to include network cabling, power, and cooling. Industry certifications (CCNA, CCNP, CCDP, CCIE, Security+, ITILv4).
