Senior Manager - WLA Sales and Site Acquisition

1. Master Franchisee Management OR Vendor On boarding:

• Identify potential Master Franchisees and establish partnerships.
• Responsible for sourcing of new Master Franchisees.
• Ensure that acquired sites meet the company's legal requirements and coordinate their handover to the project team for ATM deployment.
• Provide training and support to Master Franchisees on ATM operations, security protocols and Customer Service standards.
• Monitor Master Franchisee performance, handle concerns and provide resolution between Master Franchisee and Internal stake holders.
• Assist and communicate frequently with all existing Master Franchisees, ensuring queries / requests are responded appropriately and timely.
• Ensure to maintain healthy relationship with all existing Master Franchisees.
• Customer centric approach to deal, maintain healthy relations with Customers.

2. Compliance and Regulatory Requirements:

• Stay up to date with relevant regulations and ensure compliance with legal and regulatory guidelines.
• Conduct periodic audits to assess compliance with industry standards and internal policies.
• Ensuring documentations and compliance of company rules and regulations at all the times.

3. ATM Performance and Maintenance:

• Monitor ATM performance metrics, including uptime, transaction success rates.
• Coordinate with service providers and vendors for ATM maintenance & repairs.
• Analyze performance data to identify areas for improvement and implement strategies to optimize ATM performance.
• Develop strategies to enhance transactions and profitability for low-revenue sites.
• Monitor and maintain high site uptime by conducting regular checks and audits.
• Collaborate with Helpdesk, Business team and Service providers to promptly resolve any issues impacting site uptime and revenue.
• Conduct periodic site audits to assess low performance of sites.
• Sign off on site quality prior to launch and ensure adherence to brand guidelines.
• Address and resolve local issues affecting site uptime and performance.

4. Revenue Growth:

• Have adequate Sales funnel to meet monthly AOP plans for Drivers and Revenue.
• Develop and implement marketing and promotional strategies to attract customers to franchisee ATMs.
• Execute marketing plans effectively to maximize transaction revenue for each site.
• Analyze transaction data and customer behavior to identify opportunities for revenue growth.
• Negotiate favorable terms with financial institutions for ATM transactions and revenue-sharing arrangements.
• Ensure that every deployed site achieves break-even within the recommended time frame.
• Conduct regular review with Team to assess their performance.

5. Reporting and Analysis:

• Prepare regular reports on ATM performance, transaction volumes, revenue, Non Transacting ATM analysis and other KPIs.
• Publish Daily / Weekly / Fortnightly / Monthly management reports and review with Regional/Zonal Heads.

6. Team Management:

• Ensuring Team management and administration
• Team training for products, Services and processes

  Role & responsibilities

Preferred candidate profile