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SBI Card
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Senior Manager

Senior Manager

SBI Card

3 - 8 years

20 - 25 Lacs

gurugram

Posted:21 hours ago| Platform:

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Skills Required

automation networking sas mis analytical wellness customer service medical insurance stakeholder management python

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is responsible for implementing strategies to ensure that delinquencies are within benchmarks through regular tracking mechanism and working closely with collections team to implement collection policies and procedures to avoid excessive outstanding credit.

Role Accountability

Manage monthly dashboard reporting viz, Employee, Settlement, Reactivation, Secured, Restructuring
Track efficiency and rate of success of collection processes and make adjustments/improvements where necessary
Perform UAT and PVT for automation of business policies on system
Manage RBI RE activation and settlement programs
Resolve customer queries escalated by the customer service team wrt to blocking/unblocking
Implement strategies to improve the collection of outstanding credit
Implement collection policies and procedures to avoid excessive outstanding credit

Measures of Success

Timely Delivery of a MIS with zero errors
Timely closure of cases for customer services
Timely implementation of collection strategies, policies and procedures
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Good understanding of Data Analytics & Modelling
Good understanding of cards business dynamics that will drive the analysis
Knowledge of data analytics and system tools such as SAS, TRIAD, V+, Python
Knowledge of IT systems

Competencies critical to the role

Analytical ability and Problem solving
Networking & Collaboration
Stakeholder Management

Qualification

Graduate / Master s degree in any relevant field

Preferred Industry

FSI / Any

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