Job
Description
About us: Creospan is a subsidiary of Creospan Inc., our parent company, headquartered in Chicago, IL. Since our inception in 1999, with a small team and a vision to assist clients in leveraging emerging web technologies for developing cutting-edge products, the technological landscape has evolved significantly. However, our enduring curiosity has remained unchanged. Our domain expertise extends across Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare sectors. Job Title: Application Production Support - Senior Manager Location: Kharadi Pune, MH Job Summary: We seek an experienced and strategic Senior Manager for Application Production Support to spearhead our team in ensuring the stability, availability, and performance of critical applications in production environments. The ideal candidate should possess a proven track record in overseeing and optimizing production support processes, driving incident resolution, and cultivating a culture of continuous enhancement. This role necessitates robust leadership skills, technical proficiency in application support, and a customer-centric approach. Key Responsibilities: Leadership and Team Management: - Lead and supervise a team of application production support engineers and managers. - Offer strategic guidance, mentorship, and avenues for professional growth to team members. - Cultivate a collaborative and high-performance culture within the production support team. Production Support Strategy: - Devise and implement strategies to ensure the stability and reliability of critical applications in production. - Establish and uphold best practices, processes, and standards for incident management, problem resolution, and change management. - Introduce proactive monitoring and alerting mechanisms to detect and mitigate potential issues proactively. Incident Management and Resolution: - Supervise the handling of production incidents, ensuring timely resolution with minimal disruption to business operations. - Conduct root cause analysis (RCA) for major incidents and instate preventive measures to minimize recurrence. - Collaborate with cross-functional teams for resolving complex issues involving development, infrastructure, and business units. Performance Optimization and Scalability: - Collaborate with development teams to enhance application performance, scalability, and reliability in production settings. - Implement performance tuning strategies and capacity planning initiatives to meet business requirements. Continuous Improvement: - Drive continuous improvement endeavors to refine production support processes, tools, and automation. - Monitor and assess production metrics to pinpoint trends, inefficiencies, and optimization opportunities. - Promote a culture of innovation, knowledge sharing, and learning within the production support team. Stakeholder Communication and Relationship Management: - Act as the primary point of contact for senior management and stakeholders on production support-related issues. - Provide regular updates, reports, and insights on application performance, incidents, and support metrics. - Foster strong relationships with business stakeholders to align production support activities with business goals. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is advantageous. - 8+ years of experience in IT operations, application support, or production support, with at least 3 years in a leadership capacity. - Demonstrated expertise in managing and leading teams in a fast-paced, dynamic setting. - Strong technical acumen with hands-on experience in supporting and troubleshooting complex applications. - Proficiency in incident management, problem resolution, and root cause analysis methodologies. - Familiarity with ITIL or other industry best practices in IT service management. - Exceptional communication, presentation, and interpersonal skills. - Ability to prioritize effectively and manage multiple projects and initiatives. - Strong analytical and problem-solving skills with a proactive and results-oriented approach. Work Environment: This role entails working from the office from Monday to Friday. Occasional evening and weekend work may be necessary to support critical production incidents or projects.,
