Senior Manager - Operations

The Manager, Data Operations is responsible for ensuring the day-to-day operations of the data platforms run smoothly. This role will be the primary interface with the management team and will work cross functionally with various IT functions to streamline operations focusing primarily on common ITIL processes (incident, request, problem, and change).

Duties and Responsibilities:

Foster a collaborative team environment through mentorship and the development of team members

Align team objectives with organizational goals

Assist in building the team by identifying top talent and onboarding new team members

Monitor and evaluate team performance, provide constructive feedback, and recognize achievements

Work with a distributed Data Operations team with a heavy focus on data sourcing, availability, timeliness and reliability

Lead the monitoring and alerting of data issues and their resolution, including identifying areas of improvement

Proactively troubleshoot data availability issues and escalate with internal teams or partners to drive timely issue resolution while collaborating closely and communicating with stakeholders

Manage data sourcing connections and data pipeline orchestration related operational tasks

Monitor, update and track all tasks through the ServiceNow platform in a timely and responsive manner

Plan for and lead ongoing initiatives with data sourcing partners to increase operational efficiency

Support compliance with best practices related to data availability and security procedures

Apply proven communication and problem-solving skills to resolve support data issues as they arise

Participate in design and upcoming release discussions with the development teams to ensure impact on users is clearly understood and operational knowledge is built

Education and Experience:

5+ years of experience in an operational role dealing with data management, data integration or similar activities and/or responsibilities

3+ years of experience in building, mentoring, and leading a team

Bachelors Degree and/or relevant field or equivalent experience

Required Skills/Certifications:

Strong analytical and problem-solving skills - Ability to determine data patterns and perform root cause analysis to resolve production reporting bugs

Familiarity with the data, analytics and BI space and knowledge of Power BI

Experience working with Microsoft data integration platforms such as Azure Data Factory, SSIS, Synapse

Strong experience with SQL (Python experience a plus)

Familiarity with Azure DevOps for source code management a plus

Understanding of data management (e. g. permissions, security, and monitoring)

Experience working with and building strong relationships with customers and external partners

Excellent written and verbal communication skills, including logical structuring and delivering presentations

Knowledge of working with helpdesk tools or platforms like ServiceNow is a plus

Experience with cloud services is a plus (Azure) is a plus

Experience in working with and managing offshore resources is desirable

Eagerness to learn and think critically to design improved processes

Preferred Experience with:

Estimating and Planning

Work breakdown for the team

Data pipelines

Data Transformations

Code/Unit Test

PR & Code Reviews

Performance & Load Testing

Functional & Regression Testing

Tier 2 support/consulting

Production Support

Functional ask to technical design

Data Engineering

Agile Methodologies

CI/CD

Metadata driven frameworks

Technical documentation

Azure Synapse Spark

Python

Complex SQL

Parquet & Delta file processing

ETL Optimizations

Azure DevOps