Senior Manager - Operations CHA (NHAVA SHEVA)

The role of an Operations Manager at NHAVA SHEVA involves overseeing the operations of the CHA team, managing a team of 25+ individuals across Customs, Port & CFS areas, and ensuring smooth customs clearance activities for import/export shipments. Reporting to the head of the Imports department, you will be responsible for efficiently managing the team to guarantee client satisfaction, timely clearance of consignments, and compliance with Customs and Allied Act requirements. Your responsibilities will include resolving customs queries, staying updated on procedural changes, minimizing operational costs, participating in trade meetings, defining KRA/KPI for team members, conducting performance appraisals, and ensuring adherence to Health, Safety, and Environment standards. To qualify for this position, you should hold a minimum Bachelor's Degree with a desired diploma in Customs, EXIM, etc. Additionally, you must be a G or F Category Customs pass holder with at least 5 years of managerial experience. Knowledge of Custom & Allied Act, cargo operations, communication with various stakeholders, strong communication skills, proficiency in Microsoft Office tools, problem-solving abilities, and attention to detail are essential requirements. You should also have the capability to streamline operations, drive continuous improvement, and reduce costs effectively.,