Senior Manager - Metrics , Analytics & Reporting

We are seeking a talented individual to join our Marsh Data Services . This role will be based in Mumbai/Pune This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Manage and oversee all production reporting for the Policies and Placements Value Stream
• Collaborate with Reporting Services Team Leaders for other Value Streams and coordinate leading agile ceremonies (daily stand up, weekly sprint planning, monthly retrospectives)
• Manage and delegate incoming production reporting deliverables to junior colleagues in Reporting Operations team (including Level 2 support requests) to ensure that they are handled effectively, promptly (in line with SLAs) and accurately.
• Manage Production Log and ADO Kanban Board to ensure BAU reports are meeting SLAs.
• Report on SLAs on monthly / quarterly basis and provide insights into areas for improvement
• Manage onboarding of new reports (i.e. handover) within your respective Value Stream and ensure clear and concise Standard Operating Procedures (SOPs) are implemented.
• Manage resolution of reporting incidents for your respective value stream on ServiceNow and ensure the necessary details are communicated to Service Desk team.
• Acts as a resource for Reporting Operations analysts, providing advice and direction regarding the appropriate courses of action to take in relation to BAU reporting, Ad Hoc queries, Incidents and Requests for Information, in addition to technical data manipulation issues.
• Train, coach and manages junior members of Reporting Operations team, including conducting regular performance check-ins to ensure the continued growth of the capacities of the team.

What You Need to Have:

Technical Skills

• 5+ years working as a Senior Reporting Analyst (or supervisory role) in an agile environment with globally distributed teams.
• Knowledge of data visualization tools (preferably Qlik Sense) in order to manage online reports.
• Ability to problem solve reporting issues as they arise.
• Knowledge of agile methodologies, in particular Kanban.
• Good understanding of MS Office Suite: Word, Excel, Visio, PowerPoint and Outlook

Interpersonal skills every bit as important as the technical side

• Collaborating and working well with others; you will be working closely with your colleagues in the Reporting Services team as well as the other teams within MI (Business Analysis, Data Quality and Data Prep, Development team, Regional Reporting Teams and the Data Operations team) and outside of MI (Data Strategy, Qlik Admin team).
• Leadership skills: You will be responsible for managing one team member, specifically a Senior Reporting Analyst.
• Excellent communication skills including the ability to explain technical issues to a business audience and vice-versa. Providing regular updates and being transparent with our stakeholders is key in addition to documentation of our reporting processes.
• A continuous learner with the ability to problem solve quickly as reporting issues arise; being proactive and taking end to end ownership of reporting issues.
• Effective time management skills and the ability to prioritize deliverables.
• Influencing and negotiation skills in a virtual / remote environment. You will be based in India and will be working closely with the Reporting Services team members based in Ireland, UK and In.

What makes you stand out:

• Experience with using a Kanban board, in particular Azure DevOps
• Experience with using ServiceNow for service ticket management
• Exposure to tools such as SQL, Python, PowerQuery, VBA, QlikView, Qlik Sense, Business Objects
• Understanding of the insurance and / or insurance broking domain

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.