Senior Manager IS OPS

Job Title: Senior Manager IS OPS

Experience:

Location:

Reporting:

Role Overview

Key Responsibilities

• Operational Excellence:
• Oversee incident management, service requests, and white-glove support for senior stakeholders.
• Managing NPS, MTTR, User awareness, Ticket ageing
• Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
• Ensure smooth onboarding and offboarding processes.
• Asset Management:
• Manage lifecycle of 15,00020,000 assets including procurement, tracking, and disposal.
• Implement e-waste processes and ensure asset reconciliation with financial books of accounts.
• Audit & Compliance:
• Ensure adherence to internal and external compliance standards.
• Prepare for and manage audits effectively.
• Project Management:
• Lead and deliver IT projects within scope, time, and budget.
• Drive process improvements and automation initiatives.
• Budget Management:
• Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate).
• Reporting & Documentation:
• Create detailed reports and presentations using Excel and PowerPoint.
• Knowledge pertaining to Data center management if candidate is having will have more weightage
• Certifications: ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred).
• Strong command of English (verbal and written).
• Advanced proficiency in MS Excel and PowerPoint.
• Onsite experience in managing large enterprise accounts is highly desirable.
  

Key Skills

• Leadership and team management.
• Incident and service request management.
• Asset lifecycle and compliance expertise.
• Budgeting and financial tracking.
• Excellent communication and stakeholder management.