Job
Description
The Transformation - Customer & Operations advisory practice assists clients in their business transformation journey, enabling clients to make the informed business decisions. The practice advises clients on core business issues such as enhancing revenues, optimizing costs and improving efficiencies, which organizations need to address in order to grow their top-line and bottom-line. The practice plays a pivotal role in implementing solutions, working with CXO s and anchoring their overall business agenda. The practice serves clients in India and International markets across all industries, providing services such as: Market assessment Channel Strategy and Management Sales transformation Revenue enhancement Operational excellence Target Operating Model design Cost optimization Supply chain optimization What you will do The primary role of the Manager will be to help clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value. S/He/they will advise clients through critical and complex issues such as: Client management and engagement delivery Understand the client needs and expectations based on interactions with key stakeholders and C-Suite Develop strong relationships with client stakeholders (e.g. Promoters, Board members, C-Suite, Functional Heads amongst others) and influence the client with deep subject matter expertise / thought leadership / quality and depth of analysis Independently manage engagement delivery - building a customized approach for the engagement, bringing in the best practices from the sector/ Firm, building compelling and differentiated value propositions, driving project delivery through the team, and driving effective implementation of desired outcomes Business development Understand the future needs of the client and identify the right solution for the next engagement with the client Develop technical and commercial proposals to meet client needs Project management Manage project budgeting, operational metrics, financing, resourcing, risk compliances and overall project health People management Define clear expectations for each of the team members on roles, deliverables, and timelines, and keeping them motivated and ensuring their well-being during project delivery Identify learning and development needs of team and provides coaching, mentoring and stretch assignments to attract, develop and retain our most talented colleagues. Develop and enhance career path of appraisees through identification of relevant opportunities that align with the goals set / defined Clear communication of expectations, goals and path alongside areas of improvement and key initiatives to be undertaken Internal initiatives & compliance Ensure compliance with Firms processes and policies such as Goal setting, performance development, L&D, timesheets, risk processes etc. Participate in and lead firm initiatives - L&D, recruitment, and thought leaderships What you will require to take up this role Analytical thinking and Problem Solving - ability to independently generate insights, develop solutions to address client needs and drive effective implementation of desired outcomes Client management - Independent client management and relationship building Business acumen - Analytical bent of mind to recognize industry trends, how it impacts client s business and identify potential future needs of the client Project delivery- Ability to lead teams, manage team member outputs and ensure a consistent project delivery Verbal Communication - Excellent communication and presentation skills for client management and relationship building Written communication - Ability to define a logical storyboard and structure to present findings / recommendations to the clients and articulate the key messages in a clear and concise language Client Presence - Ability to deliver key messages to clients in a clear and confident manner, influence client counterparts on key decisions and have difficult conversations People Management - Coaching, mentoring and building a high performing team Quick learner & entrepreneurial attitude Multi-tasking - Ability to deal with fragmentation and multi-task Qualification MBA/PGDM from a premier Business School BE/ B.Tech/ ME/ M.Tech/ MS (Engineering) Minimum 7+ years of relevant experience with big 4 / other international business consulting Firms of which at least 4-6years in strategy or strategy & operations / experience including Advisory & Consulting (IT Industry preferred) (as applicable) Any professional relevant to the role will be preferred. (as applicable) Other requirements Should have expertise or experience working in at least one of the skills or industries below: Manufacturing excellence Cost Optimization Supply Chain Management Procurement Excellence Continuous Process Improvement Vendor management Should have exposure to one of the industries listed below Automobile Diversified Industries Telecom Technology Pharmaceuticals Engineering Transportation & Logistics Chemical Media & Entertainment
