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Senior Manager, Digital Solutions Engineering

Senior Manager, Digital Solutions Engineering

Taskus

7 - 12 years

9 - 14 Lacs

mumbai

Posted:None| Platform:

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Skills Required

bpo business process sales analytical social media customer service outsourcing rfq rfp gaming

Work Mode

Work from Office

Job Type

Full Time

Job Description

What can you expect in a Senior Manager, Digital Solutions Engineering role with TaskUs:

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.

Key Responsibilities:

Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture
Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time
Assist in completion of Technology sections in RFI/RFP/RFQ as required
Partner with finance in providing guidance to build commercials/pricing during PreSales
Document and handover technical specifications for Post Sales implementation
Review SOW's with legal
Drives accountability in cross functional IT teams during solutioning
Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry
Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.
Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

Required Qualifications:

Bachelor's Degree or Equivalent with 7+ years experience in business, marketing, technology or a related field. An advanced degree is a plus.
Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
Has built best practices in business process and created repeatable playbook
Has led multidisciplinary cross functional teams or projects
Can handle multiple campaigns/projects at the same time
Can review and write technical documentation including client-facing collaterals.
Proven experience in a customer-facing role with a strong technology background.
Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.
Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
Proactive mindset with a focus on driving customer success and achieving measurable outcomes.
Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.
Experience in handling customer escalations and resolving conflicts in a professional and timely manner.
Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.
Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.
Can start ASAP or within 30 days.

Education / Certifications:

Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

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New Braunfels Texas

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Senior Manager, Digital Solutions Engineering