Senior Manager, Credit and Collections

Role Overview: As a Senior Manager of Credit and Collections at Snowflake, you will collaborate with business partners to ensure that the credit and collections processes are maintained efficiently. You will be instrumental in process improvement, reporting outstanding accounts receivable collections, cash forecasting, and handling customer escalations to drive resolution. Your role will involve performing analysis of collection practices, working with internal teams on credit and collection issues, reviewing delinquent accounts, maintaining legal compliance, and developing future leadership through individual development plans and mentorship. Key Responsibilities: - Perform analysis of collection practices and develop process improvements - Work with internal sales and partner leadership teams on credit and collection issues - Review delinquent accounts and prepare monthly reports of high-risk accounts for executive leadership - Provide executive level reporting of cash, collections, and related metrics - Support systems improvements and focus on streamlining the collection process - Maintain legal compliance with bankruptcy proceedings - Develop future leadership through individual development plans, succession planning, and mentorship - Collaborate with sales, partner, product, and IT teams - Prepare executive deck and presentations Qualifications Required: - 5+ years of global leadership experience - 10+ years of credit and collections experience - Ability to make decisions in a fast-paced ambiguous environment - High-tech industry experience - Excellent communication skills, both written and verbal, and strong customer service approach - Ability to influence leadership across all levels of the organization - Self-motivated, flexible, and able to change priorities in a challenging environment - Experience in order-to-cash business process management - Financial savviness with the ability to read financial information and make credit decisions - Collaborative mindset, working with deal desk and sales finance teams to analyze and negotiate terms and conditions - Experience in managing vendor relationships and contracts with precision Snowflake is a fast-growing company that values innovation and collaboration. They are looking for individuals who share their values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. For further details on salary and benefits in the United States, please visit the Snowflake Careers Site at careers.snowflake.com.,