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Senior Manager Client Servicing

Senior Manager Client Servicing

Info Edge

7 - 10 years

18 - 30 Lacs

Noida

Posted:3 months ago| Platform:

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Skills Required

Customer Service Outbound Service Excellence Client Servicing Process Excellence Inbound CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Manage a team of client servicing professionals to deliver exceptional customer service and resolve complex issues. Develop and implement process improvements to enhance operational efficiency, reduce costs, and improve overall CSAT (Customer Satisfaction). Collaborate with cross-functional teams to identify opportunities for growth, develop strategies, and execute initiatives that drive business results. Analyze data to measure performance metrics such as CSAT, first call resolution rate, and handle time to optimize processes. Job Requirements : 7-10 years of experience in corporate servicing environment with expertise in client servicing or similar role. Proven track record of delivering high levels of customer satisfaction through effective communication skills. Strong understanding of process excellence principles including inbound/outbound calling processes.

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www.infoedgellc.com

Business Consulting and Services

Lewes DE

11-50 Employees

917 Jobs

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Hitesh Oberoi

Managing Director & CEO
Vivek Jain

Chief Financial Officer
Pooja Khandal

Chief People Officer

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Senior Manager Client Servicing

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Senior Manager Client Servicing

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