Senior Manager - Branch Head

You will be responsible for overseeing the overall operations, team performance, and customer satisfaction at our Jalandhar branch. As a Branch Manager, you will lead and mentor staff to meet business targets, ensure high-quality service delivery, and manage day-to-day operations effectively. Your role will involve monitoring sales performance, staff productivity, and branch KPIs, as well as handling client queries, feedback, and escalations. It will be essential to implement company policies, procedures, and quality standards while coordinating with the head office for reporting, audits, and updates. To excel in this role, you should possess strong leadership and team management skills, excellent communication and interpersonal abilities, sound decision-making and problem-solving skills, proficiency in MS Office and basic reporting tools, as well as the ability to handle pressure and manage targets effectively. A graduation in any stream is required, with an MBA preferred, along with a minimum of 2-4 years of experience in a managerial or team-leading role, preferably in the wellness, healthcare, or service industry. The selected candidate will undergo a 1015-day unpaid training at our Chandigarh branch, with accommodation and meals provided by the company. The final interview will be conducted face-to-face in Chandigarh. Upon joining, a 2-year service agreement will be mandatory, and the salary will commence after successful completion of the training. This is a full-time, permanent position with a day shift, fixed shift, morning shift, or rotational shift schedule, requiring in-person work at the Jalandhar branch.,