Senior Manager - Banking Ops

Razorpay

8 - 13 years

9 - 14 Lacs

Bengaluru

Posted:-1 days ago| Platform:

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Skills Required

Procurement Loans Ticketing Automation Process orientation Senior Executive Backend operations System design Stakeholder management Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Roles and Responsibilities:

Manage overall Banking Operations BAU functions including but not limited to terminal procurement and management for merchants.
Building expertise to solve conflicting rules and payment failures through smarter routing
Managing ongoing regulatory expectations with precision.
Structuring testing based terminal enablement that can reduce our payment failures
Strategic approach to establish process and system design for tracking all terminal requests to reach the end state.
Work closely with banks to constantly improve delivery standards
TAT Management for tickets raised by internal customers
Ensure there is no disruption of payment acceptance for Bank s merchants
Monitor processes for identifying early signs needing correction or support
Identify new requirements and get required support
Process documentation & Automation
Internal and external stakeholder management
Own & execute end to end queries internally, cross-functionally & with our banking partners
Understand and work towards teams/organizations objectives
Take on new/additional processes for back-end operations involving interaction with bank partners

Desired Skills and Experience:

8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people
Experience in Payments business
Strong verbal and written communication skills, good executive presence
Process orientation, quality focused mindset
Obsession with customer happiness
Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data
Self motivated and result oriented
Collaborative mindset, ability to energize the team and work with cross functional peers
Ability to manage internal and external stakeholders effectively

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