Senior Manager - Banking Ops

The role of Senior Manager - Banking Ops in Bangalore involves managing the overall Banking Operations BAU function, which includes terminal procurement and management for merchants. You will be responsible for managing ongoing regulatory expectations with precision and taking a strategic approach to establish process and system design for tracking all terminal requests to reach the end state. Working closely with banks to constantly improve delivery standards will be a key aspect of this role. Additionally, you will need to manage TAT for tickets raised by internal customers, monitor processes for early signs needing correction or support, identify new requirements, and ensure process documentation & automation. Internal and external stakeholder management is crucial, and you will be expected to own & execute end-to-end queries internally, cross-functionally, and with banking partners. Understanding and working towards the team/organization's objectives and taking on new/additional processes for back-end operations involving interaction with bank partners are also part of the role. The ideal candidate should possess strong verbal and written communication skills, good executive presence, and a process-oriented, quality-focused mindset. An obsession with customer happiness, comfort with using technology tools such as Google docs/sheets and ticketing systems, and a self-motivated, result-oriented approach are essential. A collaborative mindset, ability to energize the team and work with cross-functional peers, and effective management of internal and external stakeholders are also key skills required for this role.,