Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
IntouchCX
>
Senior Learning & Development Manager

Senior Learning & Development Manager

IntouchCX

7 - 11 years

0 Lacs

hyderabad telangana

Posted:6 days ago| Platform: Shine logo

Apply

Skills Required

training delivery instructional design leadership curriculum design program facilitation learning management systems project management learning development authoring tools multimedia tools instructional frameworks

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Learning & Development Manager at IntouchCX, you will lead a dynamic team of L&D trainers and content developers. Your primary responsibility will be to design and deliver innovative learning programs that enhance leadership and operational capabilities within the organization. You will play a crucial role in aligning training solutions with business objectives to drive performance outcomes effectively. Key Responsibilities: - Oversee the entire training lifecycle, including learning needs analysis, design, delivery, and evaluation. - Manage the development, modification, and maintenance of training content for clients as part of IntouchCX's shared services offerings. - Lead a team of L&D professionals, including facilitators, trainers, instructional designers, and content developers. - Collaborate with stakeholders to identify performance gaps and develop learning solutions for leadership and frontline capability building. - Ensure that training content remains up-to-date, relevant, and aligned with the company's values and strategic priorities. - Promote the adoption of learning technologies and methodologies such as gamification, blended learning, and microlearning. - Cultivate a culture of continuous learning by introducing new tools, platforms, and content formats. - Evaluate the effectiveness of training programs using evaluation frameworks like Kirkpatrick's Levels of Evaluation. - Establish and nurture strong relationships with business leaders to ensure that the L&D function delivers measurable value. - Design and implement train-the-trainer programs to scale instructional initiatives across various sites and roles. Qualifications Required: - Post-secondary degree or equivalent preferred. - Minimum of 7 years of experience in Learning & Development, including training delivery and instructional design. - At least 3 years of experience in a leadership or managerial role within an L&D function. - Expertise in learning needs analysis, curriculum design, and program facilitation. - Proficiency in authoring tools (e.g., Articulate, Captivate) and multimedia tools (e.g., Canva, Camtasia). - Familiarity with Learning Management Systems for deploying and tracking training programs. - Deep understanding of instructional frameworks such as ADDIE, Bloom's Taxonomy, and the Inductive Method. - Strategic mindset with strong project management skills and the ability to deliver results in a fast-paced environment. - Passion for people development, collaboration, and driving performance through learning.,

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Learning & Development Manager