Senior L1/L2 Support Specialist

As a Senior Operations Specialist at Fulcrum Digital, you will play a crucial role in providing L1/L2 support and business support for our operations team. With 6-8 years of experience, you will be responsible for collaborating with internal stakeholders, analyzing system performance, and ensuring efficient incident response. Key Responsibilities: - Provide L1/L2 support for business users and technical teams. - Collaborate with internal stakeholders to resolve business and operational challenges. - Analyze system performance, identify bottlenecks, and recommend improvements. - Efficiently respond to incidents, service requests, and technical queries. - Coordinate with product vendors and IT teams to escalate and resolve complex issues. - Maintain proper documentation of issues, resolutions, and troubleshooting processes. - Conduct training and knowledge-sharing sessions as required. - Ensure adherence to SLAs and compliance standards. Required Skills & Qualifications: - 7-10 years of experience in operations support, L1/L2 support, or business support roles. - Strong analytical and problem-solving skills. - Ability to troubleshoot and resolve application and business process issues. - Excellent communication and interpersonal skills. - Capability to work independently and within a team in a fast-paced, night-shift environment. - Strong documentation skills and experience with ticketing tools (e.g., ServiceNow, JIRA, etc.). Join Fulcrum Digital in Pune, Maharashtra, India, and be part of our agile and next-generation digital accelerating company providing digital transformation and technology services across various industries.,