SENIOR JEWELLERY SALES OFFICER

Job Title: Senior Jewellery Sales Officer
AS PART OF OUR EXPANSION

PREFERENCE TO CANDIDATES WITH CORPORATE EXPERIENCE

Reporting to: Supervisor/ Asst. Manger/ Manager

Job Summary: A Jewellery Sales Executive is responsible for driving sales and providing excellent customer service within a retail jewellery store. The role involves assisting customers in selecting jewellery, handling sales transactions, maintaining product displays, and building strong customer relationships.

Key Responsibilities:

• Customer Service & Sales:
• Greet customers warmly as they enter the store and offer assistance.
• Understand customer preferences and provide personalized recommendations.
• Demonstrate jewellery products, explaining their features, pricing, and value.
• Close sales transactions and process payments accurately.
• Address customer inquiries and resolve issues or concerns promptly.
• Product Knowledge & Demonstration:
• Maintain an in-depth understanding of the store’s jewellery collection, including diamonds, gemstones, gold, and other precious metals.
• Educate customers on jewellery care, certifications, and authenticity.
• Stay updated on market trends and new product arrivals to provide knowledgeable service.
• Sales Targets & Reporting:
• Achieve or exceed monthly sales targets set by management.
• Prepare daily sales reports, record sales, and submit them to the store manager.
• Contribute to promotional activities and support marketing campaigns.
• Inventory & Visual Merchandising:
• Assist in maintaining proper stock levels, conducting inventory checks, and managing stock reorders.
• Help in arranging and maintaining the jewellery display to ensure it is visually appealing and attracts customer attention.
• Ensure that all displayed products are clean, polished, and in excellent condition.
• Customer Relationship Management:
• Build strong relationships with customers to encourage repeat business and referrals.
• Contact customers to inform them about new arrivals, special promotions, or exclusive offers.
• Follow up with customers after sales to ensure their satisfaction and address any feedback.
• Operational Support:
• Assist in the daily operations of the store, including opening and closing procedures.
• Maintain a clean and organized store environment.
• Handle paperwork related to sales, warranties, and repairs as needed.

Eligibility:

• High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus).
• 1-2 years of retail sales experience, preferably in jewellery or luxury goods.
• Strong communication and interpersonal skills.
• Knowledge of jewellery and gemstones is preferred.
• Ability to work in a fast-paced environment and manage time effectively.
• Proficiency in using point-of-sale (POS) systems and Microsoft Office Suite.

Skill Set Required:

• Sales & Negotiation Skills: Ability to close sales deals and maximize revenue.
• Customer Focus: Dedication to providing excellent customer service.
• Attention to Detail: Ability to maintain a keen eye for aesthetics and quality.
• Teamwork: Willingness to work collaboratively with other staff members.
• Problem-Solving: Capable of handling customer complaints and resolving issues smoothly.

Working Conditions:

• Flexible to work during weekends, holidays, and special events.
• Ability to stand for extended periods during working hours.
• Maintain a professional appearance in line with company standards.

Job Type: Full-time

Pay: Up to ₹55,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person