Senior ITSM Consultant (BMC Helix)

Job Purpose:

As a senior technical consultant, you will lead complex implementation, upgrade, integration, and customisation projects. You will convert customers’ business needs into technical solutions and be the go-to person for mentoring junior consultants. 

Main Duties & Responsibilities

• Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue
• Perform the project plan and SOW QA and suggest appropriate changes.
• Proactively identify and communicate project risks to the Project Manager and solve them appropriately.
• Act as a trusted advisor to customers on their projects
• Assist Project Managers in post go-live project assessment.
• Understand the business use of configurations vs customisations.
• Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.
• Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc.
• Ensure that implementations align with best practices and industry standards.
• Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.
• Stay up-to-date with product roadmaps, releases, features and updates.
• Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.

Experience:

• 7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.

Skills:

Learning Agility

Problem Solving

Technical Adaptability:

Team Collaboration:

Communication Skills

Ownership and Accountability

Time and Task Management

Qualifications:

• Bachelors' or Masters' degree in Computer Science, Information Technology, or a related field.
• Good to have relevant product certifications and ITIL certification.