About Fusion Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalisation of non-IT processes. Fusion has enjoyed more than 23 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers. Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources. Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organisations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record. As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products. Accounts and Admin Executive We are looking for an experienced Accounts and Admin executive. This person will be involved in activities related to Accounting, Financial reporting, Vendor management and Office Admin. Tasks Manage all accounting transactions and recording in SAGE Monthly Invoicing Monthly GST compliance Employee Expense management Prepare workings for monthly, quarterly, and annual closings Reconcile accounts payable and receivable Ensure timely bank payments Manage balance sheets and profit/loss statements Audit financial transactions and documents Comply with financial policies and regulations Take care of the day to day office admin related things Vendor Management (Coordination, Invoicing, Payment Scheduling) Admin Logistics - couriers/ deliveries etc Office Premises Management Asset Management and maintenance Profile: Logical thinker with ability to solve problems Excellent spoken and written communication skills Tenacious with desire to achieve defined outcome to a high quality Ability to work well within a team Extensive experience of working within a commercial environment Skills: 3 years+ experience of Accounting and Admin B Com, M Com, CA Foundation/Inter Good knowledge of MS Office Suite, especially MS excel. Our Offer: We are looking for a new employee for our Finance and Admin Team in India. The successful candidate will be offered a competitive salary and multiple company benefits. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: UK shift Supplemental Pay: Performance bonus Ability to commute/relocate: Vijay Nagar Square, Indore - 452010, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Taxation: 3 years (Preferred) total work: 4 years (Preferred) Language: English (Preferred) License/Certification: Tally (Preferred)
Responsibilities: -Development of intricate python-based AI code to ensure delivery of cutting-edge AI capabilities in the service management space -Team Mentoring: You will work alongside junior/mid-level developers, guiding them on managing their workload and ensuring tasks are completed on time and to a high standard according to the product roadmap. -Innovation: Guiding members of the team on the latest AI trends, especially large language models and simulation -Software delivery to customers following standard security practices Qualifications: -A degree in Computer Science, Artificial Intelligence, Machine Learning or equivalent -Agile trained and practiced Requirements: -Experience of 7+ years in developing AI/Data Science solutions, with a senior level of involvement. -Extensive knowledge of Python, including libraries such as Pydantic, Pytorch, Pyarrow, Scikit, Hugging Face, Pandas or equivalent. Show more Show less
Job Purpose: As a senior technical consultant, you will lead complex implementation, upgrade, integration, and customisation projects. You will convert customers’ business needs into technical solutions and be the go-to person for mentoring junior consultants. Main Duties & Responsibilities : Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue Perform the project plan and SOW QA and suggest appropriate changes. Proactively identify and communicate project risks to the Project Manager and solve them appropriately. Act as a trusted advisor to customers on their projects Assist Project Managers in post go-live project assessment. Understand the business use of configurations vs customisations. Participate in the implementation, upgrade, configuration, customisation and deployment of solutions. Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc. Ensure that implementations align with best practices and industry standards. Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems. Stay up-to-date with product roadmaps, releases, features and updates. Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning. Experience: 7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc. Skills: · Learning Agility : Master the secondary skills and transform them to primary skills. Learn peripheral technologies helpful in the project delivery. · Problem Solving : Identify project risks proactively and coordinate with Architect/PM for solutionising them. · Technical Adaptability: Assist in technical QA, design technical solutions, and adapt to technology changes. · Team Collaboration: Mentor and influence collaboration across teams. Coach and mentor junior team members. · Communication Skills : Communicate with customers and stakeholders with clear and concise communication. · Ownership and Accountability : Take ownership and accountability for the complete solution. · Time and Task Management : Manage your and team's time effectively. Qualifications: Bachelors' or Masters' degree in Computer Science, Information Technology, or a related field. Good to have relevant product certifications and ITIL certification.
As a senior technical consultant, you will play a crucial role in leading complex implementation, upgrade, integration, and customization projects. Your primary responsibility will be to translate customers" business requirements into technical solutions, serving as a mentor for junior consultants seeking guidance. You will be instrumental in managing customer relationships effectively, identifying new opportunities within the existing customer base, and maximizing revenue streams. Your expertise will be pivotal in evaluating project plans and Statements of Work (SOW), ensuring quality assurance, and recommending necessary modifications. Proactively assessing and communicating project risks to the Project Manager will be part of your routine tasks, enabling timely and appropriate resolutions. Acting as a trusted advisor to customers, you will provide valuable insights and support post go-live project evaluations. Your understanding of the distinction between configurations and customizations will be essential in delivering tailored solutions aligned with clients" business needs. Your involvement in the implementation, upgrade, configuration, customization, and deployment of solutions will be critical, including the integration of BMC Helix with external systems through REST APIs/SOAP web services, Pentaho Spoon, and similar tools. Upholding best practices and industry standards will be a key focus area, ensuring the successful alignment of implementations. Collaborating closely with cross-functional teams, you will provide regular updates on project deliverables, facilitating seamless integration with downstream systems. Staying informed about product roadmaps, releases, features, and updates will be necessary to maintain a competitive edge and deliver innovative solutions to clients. Mentoring junior consultants, sharing knowledge and insights, and contributing to continuous learning within the team will be part of your responsibilities. Your experience of over 7 years with BMC Helix ITSM, Digital Workplace, Smart IT, etc., will serve as a solid foundation for your role as a senior technical consultant. Your skills in learning agility, problem-solving, technical adaptability, team collaboration, communication, ownership, accountability, and time management will be essential in excelling in this position. Possessing a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is required, along with relevant product certifications and preferably an ITIL certification.,
As a Senior AI Developer/ AI Architect in the AI team, you will have the opportunity to collaborate with and mentor a team of developers. Your primary focus will be on the Fusion AI Team and its AI engine AI Talos, where you will work with Large language models, simulations, and Agentic AI to deliver cutting-edge AI capabilities in the service management space. Your responsibilities will include developing intricate python-based AI code to ensure the successful delivery of advanced AI functionalities. Additionally, you will play a crucial role in team mentoring, guiding junior/mid-level developers in managing their workload efficiently and ensuring tasks are completed according to the product roadmap. Innovation will be a key aspect of your role, where you will lead the team in staying updated on the latest AI trends, especially focusing on large language models and simulations. Furthermore, you will be responsible for software delivery to customers while adhering to standard security practices. To qualify for this role, you should possess a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. Being Agile trained and practiced is also essential for this position. The ideal candidate will have at least 7 years of experience in developing AI/Data Science solutions, with a senior level of involvement. Proficiency in Python and its libraries such as Pydantic, Pytorch, Pyarrow, Scikit, Hugging Face, and Pandas is required. Extensive knowledge of AI models and usage, including Llama2, Mistral AI, training models for classification, and RAG architecture, is necessary. Experience as a full-stack developer and familiarity with tools like GitHub, Jira, Docker, as well as GPU-based services architecture and setup, are advantageous. In terms of competencies, strong interpersonal and communication skills are essential. You will collaborate with teams across the business to create end-to-end high-value use cases and effectively communicate with senior management regarding requirement deadlines. Your excellent collaboration and leadership skills will ensure that the team remains motivated and is working efficiently towards set targets. If you are ready to take on this challenging role and contribute to the advancement of AI technologies, we encourage you to apply now at Future@fusiongbs.com.,
About the role: Analyse large data sets, through reporting platforms, to find trends or anomalies that represent opportunities for service delivery optimisation, aligned to business goals. Develop powerful client-facing CSI insights, use cases and reports. Build documentation and visuals to support both technical and non-technical stakeholders. Ensure exceptional documentation standards across all phases of delivery. Conduct peer reviews of deliverables and statements of work. Own and lead global client-facing meetings and workshops with professionalism and clarity. Communicate technical or analytical concepts in accessible, business-oriented language. Act as the primary BA contact for key client accounts and strategic engagements. Manage timelines and quality assurance of deliverables from the team. Provide oversight and direction for junior business analysts and data scientists. Ensure alignment of analytical outputs with strategic business objectives. Provide operational and strategic guidance on leveraging ITSM platforms effectively (BMC Helix, ServiceNow, etc.). Identify gaps and propose optimisations based on metrics, KPIs, and ITIL best practices. Collaborate with developers and product teams to enhance AI Talos and related platforms. Contribute to prompt engineering and refining AI input/output for more relevant insights. Additional Competencies: 5+ years’ experience in Business Analysis, with recent experience in a Senior or Lead BA role, or significant Service Management operational experience. Analytical mindset Demonstrated experience managing the delivery of tasks and people to tight deadlines. Solid understanding of ITSM tools (e.g. ServiceNow, Ivanti, BMC) and ITIL processes. Strong experience with reporting and data visualisation tools (e.g. Power BI, Excel, Tableau). Excellent stakeholder management, facilitation, and presentation skills. Clear and articulate communicator with fluency in English (spoken and written). Detail-oriented with high standards in documentation and process delivery. Comfortable working in Agile, Waterfall, and hybrid environments. Experience guiding or mentoring junior team members. Confidence to take ownership of projects and lead discussions or workshops independently. Desirable Skills Familiarity with prompt engineering for AI/LLM-based tools Knowledge of presales processes and customer journey mapping Understanding of AI applications within service management environments Experience in Python, SQL, or similar scripting/data languages Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field ITIL Foundation certification (Practitioner or Advanced desirable) CBAP, BCS, or other recognised BA certifications (desirable) Job Type: Full-time Benefits: Flexible schedule Health insurance Life insurance Provident Fund Work Location: In person