Senior ITSM Consultant (BMC Helix)

As a senior technical consultant, you will play a crucial role in leading complex implementation, upgrade, integration, and customization projects. Your primary responsibility will be to translate customers" business requirements into technical solutions, serving as a mentor for junior consultants seeking guidance. You will be instrumental in managing customer relationships effectively, identifying new opportunities within the existing customer base, and maximizing revenue streams. Your expertise will be pivotal in evaluating project plans and Statements of Work (SOW), ensuring quality assurance, and recommending necessary modifications. Proactively assessing and communicating project risks to the Project Manager will be part of your routine tasks, enabling timely and appropriate resolutions. Acting as a trusted advisor to customers, you will provide valuable insights and support post go-live project evaluations. Your understanding of the distinction between configurations and customizations will be essential in delivering tailored solutions aligned with clients" business needs. Your involvement in the implementation, upgrade, configuration, customization, and deployment of solutions will be critical, including the integration of BMC Helix with external systems through REST APIs/SOAP web services, Pentaho Spoon, and similar tools. Upholding best practices and industry standards will be a key focus area, ensuring the successful alignment of implementations. Collaborating closely with cross-functional teams, you will provide regular updates on project deliverables, facilitating seamless integration with downstream systems. Staying informed about product roadmaps, releases, features, and updates will be necessary to maintain a competitive edge and deliver innovative solutions to clients. Mentoring junior consultants, sharing knowledge and insights, and contributing to continuous learning within the team will be part of your responsibilities. Your experience of over 7 years with BMC Helix ITSM, Digital Workplace, Smart IT, etc., will serve as a solid foundation for your role as a senior technical consultant. Your skills in learning agility, problem-solving, technical adaptability, team collaboration, communication, ownership, accountability, and time management will be essential in excelling in this position. Possessing a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is required, along with relevant product certifications and preferably an ITIL certification.,