Senior IT Engineer

Senior IT Engineer

Idox IT Ops Team

Pune, India

About the role

The Idox IT Support Team supports the business by designing, building, administering and maintaining the infrastructure for the companies network infrastructure and IT systems. You will be a core member of this friendly team, supporting day-to-day operations of the environments and associated systems and dealing with requests raised by staff and alerts from the various security and network monitoring systems.

Planned growth for the Idox Group means that there is a stream of interesting projects, in addition to daily workflow, related to introduction of new technologies and environments.

We are looking for a Senior Engineer who preferably has experience working with mission critical systems, within busy private and public cloud environments. Joining our team, you will be shaping and supporting the core infrastructure alongside our emerging DevOps technology and processes. In return gaining experience in a variety of technologies including Active directory, Cloud services, networking, storage and desktop environments.

Key responsibilities

• The installation, configuration, and maintenance of operating systems and platform software
• Development and administration of Mobile Device Management and desktop management systems
• Routine troubleshooting, environment capacity management and change control
• Processing assigned requests, interacting with the ticketing system
• Monitoring support systems: network monitoring, SIEM, Syslog, MDM, vulnerability management, to ensure environments are properly supported
• Keeping up to date with industry changes, security, bug reports
• Analysis and diagnosis of outages and raised issues.
• Documentation: Maintain comprehensive documentation of systems, processes, and procedures.
• Security: Ensure the security of systems and data through regular updates, patches, and security best practices.
• Provide out of hours support when required
• Adhere to Idox Information Security & Management System Policies.

To be successful, you will need to bring:

• Hands on experience of administering Microsoft 365
• Experience of Windows Server administration within a mission critical environment
• Experience of VMware ESX or other virtualisation technology
• Experience with cloud platforms such as AWS, Azure, or Oracle Cloud
• A good understanding of computer and network security systems (SIEM, Anti-Malware, Vulnerability Management)
• Experience of Linux OS administration
• An understanding of basic networking principles, protocols and utilities
• A self-starter, able to see the bigger picture, and identify solutions to problems
• Comfortable working alongside a geographically diverse, multi skilled team, and supporting a 24/7 environment

Additional desirable qualities:

• Experience with monitoring and logging tools (e.g. Grafana)
• Knowledge of networking concepts and protocols