Senior IT Engineer

Key responsibilities

• The installation, configuration, and maintenance of operating systems and platform software
• Development and administration of Mobile Device Management and desktop management systems
• Routine troubleshooting, environment capacity management and change control
• Processing assigned requests, interacting with the ticketing system
• Monitoring support systems: network monitoring, SIEM, Syslog, MDM, vulnerability management, to ensure environments are properly supported
• Keeping up to date with industry changes, security, bug reports
• Analysis and diagnosis of outages and raised issues.
• Documentation: Maintain comprehensive documentation of systems, processes, and procedures.
• Security: Ensure the security of systems and data through regular updates, patches, and security best practices.
• Provide out of hours support when required
• Adhere to Idox Information Security & Management System Policies.

To be successful, you will need to bring :

• Hands on experience of administering Microsoft365
• At least 3 years experience of Windows Server administration within a mission critical environment
• Experience of Linux OS administration
• Experience of VMware ESX/vCenter or other virtualisation technology
• Experience with cloud platforms such as AWS, Azure, or Oracle Cloud
• A good understanding of computer and network security systems (SIEM, Anti-Malware, Vulnerability Management)
• An understanding of basic networking principles, protocols and utilities
• A self-starter, able to see the bigger picture, and identify solutions to problems
• Comfortable working alongside a geographically diverse, multi skilled team, and supporting a 24/7 environment

Additional desirable qualities

• Any experience with Citrix ADC, Citrix Virtual Apps
• Experience with monitoring and logging tools (e.g. Grafana)
• Certifications such as Microsoft Azure Engineer, AWS Certified Administrator or similar.
• Experience with DevOps practices.
• Knowledge of networking concepts and protocols