Technical Consultant

Job Description

Key responsibilities Assess, plan and organise the delivery of allocated work packages to meet agreed scope, budget, time and quality standards Install, configure and customise Idox software including ancillary products onto customer environments Take ownership of assigned tasks as agreed with the project manager and your line manager, and see them through to successful completion Liaise with customers to ensure the companys software is implemented and used as effectively as possible Familiarise customers with the software to demonstrate successful delivery and aid testing and acceptance Develop and maintain up-to-date detailed knowledge of the company’s products in accordance with a personal development plan Provide support and maintenance services to customers in collaboration with other groups within the company Compile and maintain required technical and project documentation Proactive assessment of areas for business process improvement within domain knowledge. i.e. suggesting areas for increasing efficiency and quality of services Achievement of 80% minimum utilisation target. To be successful, you’ll need to bring: Excellent communication skills, written and verbal High level of organisation, with good personal planning Previous experience of working technical delivery, ideally with UK based corporate customers. Good trouble shooting skills and able to independently and as part of a team. An understanding of the principles for Web development and deployment Enthusiasm for technology and learning new skills A basic understanding of relational databases such as SQL Server or Oracle Experience of server based operating systems such as Windows Server Willingness to work flexibly and travel, if required to do so. Additional desirable qualities: A true interest in technology, enjoying the deployment of software into client systems Ability to solve problems Inquisitive nature, striving to learn from customers and colleagues alike.