IT System Engineer Idox IT Ops Team We are looking for a Senior Engineer who preferably has experience working with mission critical systems, within busy private and public cloud environments. Joining our team, you will be shaping and supporting the core infrastructure alongside our emerging DevOps technology and processes. In return gaining experience in a variety of technologies including Active directory, Cloud services, networking, storage and desktop environments. Key responsibilities: System Administration: Manage and maintain servers, storage, and network infrastructure in both private and public cloud environments. Reliability Engineering: Implement and maintain monitoring, alerting, and incident response systems to ensure high availability and reliability of services. Security: Ensure the security of systems and data through regular updates, patches, and security best practices. Performance Optimization: Monitor system performance and implement optimizations to improve efficiency and reduce downtime. Backup and Recovery: Manage backup and disaster recovery processes to ensure data integrity and availability. Collaboration: Work closely with development, operations, and support teams to ensure seamless integration and support of applications and services. Documentation: Maintain comprehensive documentation of systems, processes, and procedures. Provide out of hours support when required To be successful, you should bring: Minimum of 2-3 years of experience in system administration and/or reliability engineering Previous exposure to a Windows Server administration within a mission critical environment, preferably a cloud, ISP or SaaS provider A good working knowledge of Active Directory and other Microsoft applications Knowledge of IIS web server and IIS applications Automation and scripting (preferably with Power Shell and Ansible) Exposure to virtualisation and working in a VMWare environment Proficiency in managing Windows servers Ability to work calmly under pressure in a high visibility environment Able to work as part of a globally diverse remote team Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Additional attributes/ specific knowledge (optional) Knowledge of networking concepts and protocols Experience using Microsoft System Centre Experience with helpdesk tools within an ITIL environment. Show more Show less

Key responsibilities The installation, configuration, and maintenance of operating systems and platform software Development and administration of Mobile Device Management and desktop management systems Routine troubleshooting, environment capacity management and change control Processing assigned requests, interacting with the ticketing system Monitoring support systems: network monitoring, SIEM, Syslog, MDM, vulnerability management, to ensure environments are properly supported Keeping up to date with industry changes, security, bug reports Analysis and diagnosis of outages and raised issues. Documentation: Maintain comprehensive documentation of systems, processes, and procedures. Security: Ensure the security of systems and data through regular updates, patches, and security best practices. Provide out of hours support when required Adhere to Idox Information Security & Management System Policies. To be successful, you will need to bring : Hands on experience of administering Microsoft 365 Experience of Windows Server administration within a mission critical environment Experience of VMware ESX or other virtualisation technology Experience with cloud platforms such as AWS, Azure, or Oracle Cloud A good understanding of computer and network security systems (SIEM, Anti-Malware, Vulnerability Management) Experience of Linux OS administration An understanding of basic networking principles, protocols and utilities A self-starter, able to see the bigger picture, and identify solutions to problems Comfortable working alongside a geographically diverse, multi skilled team, and supporting a 24/7 environment Additional desirable qualities: Experience with monitoring and logging tools (e.g. Grafana) Knowledge of networking concepts and protocols Show more Show less