Senior IT Assistant, Client Services

3 - 8 years

5 - 10 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer s comfort level with technology.
Assesses more complex, non-routine problems in his/ her area of specialization including those escalated by others.
Serves as first/ second point of contact called upon to resolve customer problems. Identifies and engages the resources necessary to fully evaluate and address the situation, following up to ensure effective resolution.
Conducts complete diagnostics of most business technology problems, including those involving multiple systems, WBG staff, platforms, and technologies.
Analyzes information related to business partnership, identifying, and reporting on trends, anomalies, etc. Identify opportunities for improvements and escalate to management.

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