Senior Help Desk Executive

Help Desk

Job brief

We are looking for a Help Desk Executive to be responsible for greeting clients and visitors at our clients location. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful.

Responsibilities

• Provide excellent customer service.

• Greet clients and visitors with a positive, helpful attitude.

• Assisting clients in finding their way around the office.

• Answering phones in a professional manner, and routing calls as necessary.

• Answering, forwarding, and screening phone calls.

• Assisting with a variety of administrative tasks including copying, taking notes, etc.

• Assisting colleagues with administrative tasks.

• Performing administrative duties.

• Managing and developing the junior administrative team.

• Helping maintain workplace security by issuing, checking, and collecting badges as necessary, and maintaining visitor logs.

• Briefing Housekeeping, Security Guards.

• Compliance attending.

• Preparing meetings and training rooms.

• Scheduling appointments/meetings

• Finishing the day-to-day activities.

• Sorting and distributing mail.

• Should be well groomed

• Should know how to handle multiple gate management applications.

Skills Required

Excellent communication skills

• Experienced in using Microsoft Office

• Experience working within an extremely high-pressurized dynamic environment

• Self-motivated and able to work on own initiative within a team environment

• Ability to travel when required

• People management experience

• Positive approach to learning in the role and identifying own training needs as appropriate