Payroll & Client Coordination: Prepare and maintain the salary matrix for site-based staff. Process and forward pay-slips to clients monthly. Coordinate and share invoice data to clients in alignment with attendance and payroll timelines. Handle Full & Final Settlements (F&F) including calculation, documentation, and closure tracking. HR Documentation & Data Management: Maintain up-to-date employee data sheets, declaration forms, and statutory documents. Track enrolments, exits, and transfers across sites. Onboarding & Exit Formalities: Facilitate smooth new employee onboarding, including document collection, ID creation, and induction. Coordinate uniform issuance, maintain uniform reports, and conduct periodic uniform audits. Compliance & Client Reporting: Ensure proper documentation for client audits and statutory inspections. Submit required HR reports to clients on schedule. Act as a liaison between site teams, HR, and the client for any employee-related updates.
Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability
Role & responsibilities Financial Leadership: Develop and implement financial strategies aligned with the company's goals. Oversee all financial operations, including budgeting, forecasting, and financial reporting. Ensure the accuracy and integrity of financial statements and reports. Team Management: Lead and mentor a large finance team, fostering a culture of collaboration and high performance. Set clear objectives for the finance team and conduct regular performance evaluations. Promote professional development opportunities to enhance team skills and competencies. Regulatory Compliance: Ensure compliance with all financial regulations and standards, including GAAP and tax laws. Coordinate audits and liaise with external auditors to ensure transparency and accountability. Financial Planning and Analysis (FP&A): Conduct a comprehensive financial analysis to support strategic decision-making. Prepare detailed budgets and forecasts, analyzing variances and providing insights for improvement. Cash Flow Management: Monitor cash flow and liquidity to ensure the organization meets its financial obligations. Develop strategies for optimizing working capital and managing investments. Treasury Management: Oversee the organizations treasury functions, including cash management and investment strategies. Manage relationships with banks, investors, and other financial partners. Strategic Partnerships: Collaborate with senior leadership to identify growth opportunities and drive business initiatives. Participate in strategic planning sessions and contribute financial insights to support business objectives. Risk Management: Identify and mitigate financial risks that could impact the organizations stability and growth. Establish internal controls and procedures to safeguard company assets. Qualifications: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; MBA or relevant certification (CPA/CMA) preferred. Proven experience as a CFO or in a similar senior financial leadership role, ideally within a large organization. Strong knowledge of corporate finance, accounting principles, and financial regulations. Exceptional analytical and problem-solving skills, with a strategic mindset. Excellent leadership and team management abilities, with experience in leading large teams. Strong communication and interpersonal skills, capable of presenting complex financial information to non-financial stakeholders.
Responsibilities Vendor Management. Control activities like parking space allocation, waste disposal, building security, etc. Handle insurance plans and service contracts Perform analysis and forecasting. Residents complaints handling. Daily reports preparation & sharing with clients and management Attendance management STP, WTP, Swimming pool operation, Electrical, and plumbing management. HK, landscaping, and MEP staff management Skills Required Proven experience in relevant position Knowledge of basic accounting and finance principles Excellent verbal and written communication skills Excellent organizational and leadership skills Excellent attention to detail and ability to work accurately under time pressure
Help Desk Job brief We are looking for a Help Desk Executive to be responsible for greeting clients and visitors at our clients location. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful. Responsibilities • Provide excellent customer service. • Greet clients and visitors with a positive, helpful attitude. • Assisting clients in finding their way around the office. • Answering phones in a professional manner, and routing calls as necessary. • Answering, forwarding, and screening phone calls. • Assisting with a variety of administrative tasks including copying, taking notes, etc. • Assisting colleagues with administrative tasks. • Performing administrative duties. • Managing and developing the junior administrative team. • Helping maintain workplace security by issuing, checking, and collecting badges as necessary, and maintaining visitor logs. • Briefing Housekeeping, Security Guards. • Compliance attending. • Preparing meetings and training rooms. • Scheduling appointments/meetings • Finishing the day-to-day activities. • Sorting and distributing mail. • Should be well groomed • Should know how to handle multiple gate management applications. Skills Required Excellent communication skills • Experienced in using Microsoft Office • Experience working within an extremely high-pressurized dynamic environment • Self-motivated and able to work on own initiative within a team environment • Ability to travel when required • People management experience • Positive approach to learning in the role and identifying own training needs as appropriate
Senior Operations Manager / DGM Job brief A security-based organization's Senior Operations Manager/ DGM will lead strategic initiatives, operational management, and business development efforts to ensure the organization's success in delivering innovative security solutions. Employee will oversee multiple departments, including operations, technology, compliance, and customer relations, while ensuring adherence to regulatory standards and organizational goals. Responsibilities 1. Strategic Leadership: Develop and execute the organization's long-term vision and strategy in alignment with market trends and business objectives. Collaborate with the executive team to define priorities and allocate resources effectively. 2. Operational Oversight: Ensure seamless operational management, including the implementation of best practices for security protocols and risk management. Oversee project delivery timelines, budgets, and quality assurance for client projects. 3. Technology & Innovation: Drive adoption of advanced security technologies and innovations to maintain a competitive edge. Partner with technology teams to implement cutting-edge solutions in physical security, and risk assessment. 4. Compliance and Risk Management: Ensure compliance with all local, national, and international regulations related to security operations. Lead initiatives for risk assessment, mitigation strategies, and audits to safeguard organizational assets and client information. 5. Client Relations & Business Development: Build and maintain strong relationships with key clients and stakeholders to drive business growth. Identify new business opportunities and lead efforts in proposal development and contract negotiations. 6. Team Leadership & Development: Lead, mentor, and develop a high-performing team across various departments. Foster a culture of accountability, continuous learning, and excellence within the organization. 7. Financial Management: Develop and manage the organizational budget, ensuring financial health and profitability. Monitor and report key performance indicators (KPIs) to the executive team.