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Miratech
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Senior Genesys Cloud CX Consultant

Senior Genesys Cloud CX Consultant

Miratech

5 - 10 years

15 - 20 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:None| Platform:

Apply

Skills Required

telecom web services gcp shaping cloud deployment internship aws technical documentation investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced

Senior Genesys Cloud CX Consultant

to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

Responsibilities:

Design, configuration, and deployment of cloud-based contact center solutions
Develop and maintain Architect flows, IVRs, call routing, and system integrations
Conduct discovery sessions and translate business needs into technical designs
Oversee migrations from legacy platforms to Genesys Cloud
Troubleshoot complex technical issues and optimize system performance
Deliver technical documentation and knowledge transfer sessions
Collaborate with stakeholders and lead project status communications

5+ years of experience with Genesys Cloud, including WEM/WFM and digital channels
Skilled in building and supporting applications that leverage APIs
Hands-on experience with Amazon Web Services (AWS)
Strong documentation skills: callflows, API specs, deployment plans
Excellent stakeholder communication abilities
Bachelors degree in Computer Engineering, Telecom, or related field
Fluent in English (written and spoken)
Skilled at working independently and representing technical expertise to clients

Nice to have:

Genesys Cloud certifications (Partner / Professional / Developer)
Experience with Azure, GCP, or other cloud platforms

We offer:

The Chance to Make an Impact:
grow alongside some of the tech industry s premier talent, with a 99% project success rate delivering for some of the world s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
A Work From Anywhere Culture:
make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
Diversity and Empowerment
: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference in their own way.
Growth Mindset:
reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
A Better Way of Working:
join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.

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