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Senior Genesys Cloud CX Consultant

Senior Genesys Cloud CX Consultant

Miratech

5 - 9 years

14 - 18 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Computer science Web services Shaping Cloud Telecommunication microsoft azure Visio Internship Technical documentation Investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.

Responsibilities:

Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
Customize and integrate IVRs and data sources within the Genesys Cloud platform.
Drive migrations from legacy environments to Genesys Cloud.
Configure and manage queues and skills in Genesys Cloud.
Provide technical expertise and support for Genesys Cloud implementations and integrations.
Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
Collaborate with clients to gather requirements and design solutions that meet their needs.
Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
Maintain clear and effective communication with stakeholders and provide regular updates on project status.
Generate technical documentation: Visio callflow diagrams, API specs, deployment plans.

5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
Proficiency with applications lever

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Senior Genesys Cloud CX Consultant