Home
Jobs
Hexaware Technologies logo

Senior General Manager - BPO (Voice - US Healthcare), Navi Mumbai

15 - 20 years

22 - 25 Lacs

Navi Mumbai

Posted:3 weeks ago| Platform: Naukri logo

Apply

Skills Required

Healthcare Operations Payer Side Voice Process Bpo Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role - The incumbent will oversee operations in a premium contact center & back-office environment, ensuring the achievement of revenue targets and maintaining high levels of service quality. The role requires strategic planning, crisis management, and effective account management. The individual will be responsible for managing a large team across different accounts, ensuring adherence to SLAs, and implementing quality assurance measures. This position demands a seasoned professional with experience in processes for US-Healthcare industry, capable of leading operational excellence in a dynamic, fast-paced setting. Job responsibilities - Must haves; Manage and lead a team of 300+ members with a direct span of control of 3 - 6. Oversee account management and revenue generation activities. Ensure SLA maintenance and quality assurance across operations. Develop and implement strategic planning initiatives. Handle crisis management and problem-solving activities. Collaborate with senior management to align operations with business goals. Monitor and analyze performance metrics to drive improvements. Foster a positive work environment and team culture. Desired; Work experience in a Voice program from premium contact centers. Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes. Criteria's - Must haves; 15 20 years experience managing a team size of 300+. Graduate from recognized/full time college. Exposure to Six Sigma/Lean preferably with YB/GB certification. M roven track record in account management, process/SLA management and revenue. M Desired; Strategic planning and crisis management skills. Quality management. Shift timings - US Shifts Kindly share your updated CV on vrushalid@hexaware.com

More Jobs at Hexaware Technologies

Openings For Quality Analyst(Malayalam / Kannada) _ Chennai

Chennai

3 - 7 yrs
|

INR 3 - 4 Lacs

Process Analyst ESG

Navi Mumbai

3 - 6 yrs
|

INR 5 - 8 Lacs

Microsoft Full stack Developer

Chennai, Pune, Bengaluru

7 - 12 yrs
|

INR 10 - 20 Lacs

Microsoft Full Stack Engineer

Pune

6 - 11 yrs
|

INR 10 - 20 Lacs

Openings For Assistant Manager/Team Lead_International Voice Process

Chennai

4 - 9 yrs
|

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Healthcare Operations Interview Now
Hexaware Technologies
Hexaware Technologies
www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

312 Jobs

    Key People

  • R Srikrishna

    CEO

  • Hiten D. Tuli

    CFO

RecommendedJobs for You

Hexaware Technologies logo

Senior General Manager - BPO (Voice - US Healthcare), Navi Mumbai

Hexaware Technologies

Navi Mumbai

Provana logo

Operations Manager || Walk-In Drive

Provana

Noida

National Australia Bank (NAB) logo

Senior Analyst

National Australia Bank (NAB)

Gurugram

Amjey Chem Trade logo

Operations Professional

Amjey Chem Trade

Mumbai

Finastra logo

Senior Manager

Finastra

Bengaluru

Infeedo logo

Head of CS Enablement & Operations

Infeedo

Gurugram

BP INCORPORATE INTERNATIONAL. logo

Learning Operations Senior Manager

BP INCORPORATE INTERNATIONAL.

Pune

Oliver Wyman logo

Senior Manager - Insurance Operations

Oliver Wyman

Noida

Strategic Talent logo

AVP-Span Head

Strategic Talent

Noida

4S Advisory's logo

Manager - PMS Operations

4S Advisory's

Mumbai