Senior Front Office Associate

• Guest Reception: Warmly greet and welcome all guests upon arrival.
• Check-In and Check-Out: Efficiently handle guest check-in and check-out processes, ensuring accurate billing and record-keeping.
• Reservation Management: Manage guest reservations, both online and in-person, ensuring room availability and accurate bookings.
• Guest Assistance: Address guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction.
• Telephone Handling: Answer and direct phone calls, taking messages or forwarding calls as necessary.
• Concierge Services: Provide information about local attractions, restaurants, and transportation services, and assist with bookings.
• Room Assignments: Allocate rooms to guests based on preferences, availability, and special requests.
• Billing and Payments: Process payments, handle cash, and ensure that billing is accurate and transparent.
• Guest Records Maintenance: Maintain accurate records of guest details, preferences, and special requests in the hotel’s management system.
• Coordination with Housekeeping: Communicate with the housekeeping team to ensure rooms are cleaned and ready for guests.
• Handling VIP Guests: Provide personalized service to VIP guests, ensuring their needs are met.
• Security and Safety: Monitor guest access, ensuring safety protocols are followed and reporting any suspicious activity.
• Handling Special Requests: Accommodate special requests such as arranging room service, wake-up calls, or transportation.
• Upselling Services: Promote hotel services, such as spa treatments or restaurant reservations, to enhance guest experience.
• Lost and Found: Manage lost and found items, ensuring they are logged and returned to guests promptly.
• Emergency Procedures: Be knowledgeable about the hotel's emergency procedures and be prepared to assist in case of an emergency.
• Team Collaboration: Work closely with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service.
• Daily Reports: Prepare and submit daily front office reports, including occupancy rates and guest feedback.
• Technology Use: Use hotel management software proficiently to manage bookings, guest records, and payments.
• Professional Appearance: Maintain a polished and professional appearance, setting the standard for guest-facing staff.

Job Types: Full-time, Permanent

Pay: ₹18,500.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person