Senior Female Telecaller

Full job description

Location: MSE FSL , Awarpet branch.

Company Overview: One of the oldest company in India (more than 80 years) providing financial solutions to clients. We pride ourselves on our integrity, customer-centric approach, and commitment to excellence.

Position Overview:
We are seeking motivated and enthusiastic Telecallers to join our Alwarpet team. The ideal candidates will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Telecallers will play a key role in reaching out to New potential clients to promote our services and address customer queries.

Key Responsibilities:

Customer Outreach:

• Make outbound calls to prospective clients to explain and promote our services.
• Follow up on leads and inquiries generated through marketing campaigns.

Client Engagement:

• Build rapport with customers by addressing their questions and providing accurate information about our services.
• Assist customers in understanding the benefits and terms of our service.

Data Management:

• Maintain accurate and up-to-date records of calls, customer interactions, and follow-up activities in the CRM system.
• Generate daily and weekly call reports to track progress.

Target Achievement:

• Meet or exceed daily, weekly, and monthly call and sales targets as set by the company.
• Strive to achieve customer satisfaction and retention goals.

Feedback Collection:

• Gather and document feedback from customers to improve service offerings and customer experience.
• Report recurring customer issues or concerns to the management team for resolution.

Qualifications:

• Bachelor’s degree preferred.
• Prior experience in telecalling, customer service, or sales is a plus.
• Excellent verbal communication skills in Tamil and English.
• Proficient in using basic computer applications (e.g., MS Office, CRM systems).
• Strong interpersonal skills with a customer-focused mindset.
• Ability to handle rejection and maintain a positive attitude.

What We Offer:

• Competitive salary with performance-based incentives.
• Training and development programs to enhance skills.
• Opportunities for career growth within the organization.
• A supportive and collaborative work environment.

How to Apply:
Interested candidates are invited to send their resume to thilagar@msefsl.com .

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 0-5 years

Work Location: In person

Job Types: Full-time, Fresher, Internship

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Telemarketing: 1 year (Required)

Language:

• Tamil (Required)
• English (Required)

Location:

• Alwarpet, Chennai, Tamil Nadu (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person