Senior Executive - Visa - Mumbai

Hello,

FCM part of FTCG

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011),

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the Life:

• Manage visa applications and documentation for corporate clients traveling internationally, ensuring accuracy and compliance with all requirements.


• Liaise with embassy and consular services to ensure timely processing of visa applications.


• Handle client queries related to visa processing, documentation, and travel requirements with a focus on corporate needs.


• Assist clients in managing their corporate travel plans by booking air travel, hotel accommodations, and other travel-related services.


• Monitor and ensure all travel documents (visa, passport, and other requirements) are in place for clients, minimizing any risks or delays.


• Provide guidance and support to clients on visa-related requirements, regulations, and other travel policies.


• Coordinate with internal teams (such as operations and finance) to ensure the smooth delivery of services and compliance with service level agreements (SLAs).


• Collaborate with the management team to ensure that all visa-related processes align with company policies and customer expectations.


• Stay updated on the latest travel trends, visa regulations, and industry best practices to continually improve customer experience and compliance.


• Assist in resolving issues related to travel disruptions and visa rejections, working closely with clients and the relevant authorities.

Youll Be Perfect For This Role If You Have:

• 3-5 years of experience in the travel industry, specifically in managing corporate clients and visa-related services.


• Strong visa processing knowledge for both domestic and international travel.


• Proficiency in GDS systems (Amadeus, Sabre, Galileo) for travel bookings and visa management.


• Excellent communication skills, with a customer-oriented approach.


• Ability to handle high-pressure situations while maintaining attention to detail and delivering excellent customer service.


• Strong understanding of corporate travel requirements, travel documentation, and visa regulations for various global destinations.


• A problem-solving attitude with a focus on delivering solutions to clients.


• Strong organizational and multitasking skills, ensuring timely and accurate service delivery.


• Bachelors degree or equivalent in Hospitality, Business Administration, or a relevant field.

Whats in it for you:

• Competitive salary package aligned with the market.


• Exposure to a global environment, with the opportunity to interact with international clients.


• Work-life balance: Enjoy your travels with paid annual leave and time-off.


• Medical benefits, including comprehensive health coverage, accidental, and life insurance.


• Employee perks: Industry discounts, travel benefits, and opportunities for career growth and development within a global organization.


• Recognition and rewards: Regular events, incentives, and a strong company culture focused on growth, collaboration, and fun!

Work Perks! - What s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure

Fun and Energetic culture

Work life Balance

Great place to work

Wellbeing Focus

Paternity Leave:

Travel perks

A career, not a job

Reward & Recognition

Love for travel

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

Brightness of Future.

DREAM BIG

Irreverence. Ownership. Egalitarianism