Senior Executive-Ticketing

Job Title

Senior Executive – Ticketing (B2C)

Location

Department

Reports To

Employment Type

Job Summary

Senior Executive – Ticketing (B2C)

Key Responsibilities

• Manage B2C ticketing requests for domestic and international flights.
• Provide real-time fare quotes and travel options directly to retail customers.
• Book, reissue, cancel, and process refunds for tickets using GDS tools.
• Handle walk-in, telephonic, and online customer queries and reservations.
• Suggest optimal travel routes and fare combinations based on customer preferences.
• Stay updated with airline promotions, seasonal fares, and discount offers.
• Support clients with travel insurance, baggage policies, airline check-in, etc.
• Maintain a high level of customer satisfaction and build client trust.
• Ensure accuracy in bookings and timely issuance of tickets.
• Coordinate with airlines and service providers for escalations or changes.

Skills & Qualifications

• Graduate in any stream; preference for Travel & Tourism or Hospitality background.
• Minimum 1

  –3 years

  of experience in B2C ticketing operations.
• Proficient in GDS systems like

  Amadeus, Galileo, or Sabre

  .
• Strong understanding of airline fare rules, cancellation, and reissue policies.
• Good communication and interpersonal skills.
• Strong sales orientation with a customer-first mindset.

Preferred Qualifications

• IATA or Travel-related certifications.
• Experience in handling individual FIT (Free Independent Traveller) bookings.
• Awareness of travel regulations, visa requirements, and COVID-related guidelines.

Fit the bill ? Share your resume at careers@utazzo.com