Senior Executive - Sales

responsible for managing and nurturing relationships with key clients or customers of a company

• Their primary focus is on building long-term

partnerships, maximizing customer satisfaction, and

driving business growth within the key accounts

• Developing strong relationships with key clients by

understanding their business needs, goals, and

challenges

• This involves regular communication, conducting

meetings, and building rapport with key stakeholders

• Identifying opportunities for account growth and

expansion within the key accounts

• This may involve cross-selling or upselling additional

products or services, identifying new business

opportunities, and developing strategies to increase

revenue and market share

• Ensuring high levels of customer satisfaction and

retention within the key accounts

• This includes proactively addressing customer concerns,

resolving issues, and acting as the primary point of

contact for any service-related inquiries or escalations

• Collaborating with internal teams, such as sales,

marketing, and product development, to develop

strategic account plans

• These plans outline the objectives, strategies, and action

steps required to meet customer needs and achieve

business goals

• Tracking and analyzing key performance metrics and

indicators for the key accounts

• This includes monitoring revenue growth, customer

satisfaction scores, market trends, and competitive

activities to identify areas for improvement and develop

proactive strategies